The Audio Recording of the Online Training

Words That Change Minds for Customer Relations

from the author of “Words That Change Minds”, Shelle Rose Charvet

Play or Download the Audio Recoding​

For A Limited Time Only!

You can listen to the recording online or…

You can download the audio recording if you want to listen to it on a plane (or when you don’t have internet access). The download button is in the right corner of the SoundCloud frame.

At the end of the training, there is a special offer that’s available for the next 3 days.

We are opening the registrations for the Advanced Business Influence (Certification Program) – so, if you want to know how to identify the “hot buttons” of any member of your team and use these words to influence and persuade them, then you might want to see what this program has to offer.

We think this is the best solution for new customer care and team leaders to take their influencing skills to the next level in only 6 months or less. And we invite you to decide if this is the right program for you.

As seen on

About Your Instructor

Shelle Rose Charvet is a bestselling author and the international expert on Influencing Language.

Her first book, “Words That Change Minds” is an international bestseller, available in 15 languages.

Shelle has been researching and teaching for over 35 years and she is known for her advanced techniques used to enhance rapport, trust, credibility, and influence. You can find more about her on

Kind Words From Good People

“Shelle illustrates, in clear language […] how to influence, how to sell, how to manage, all the while respecting people at a deep level.”
Jack Canfield, Author, Chicken Soup for the Soul
“I learned from Shelle Rose Charvet how to handle any type of skeptical person. And more important, to have a clear method for doing it (LAB Profile®).”
Monica Ion, HR Specialist & Coach
“The shift in power to the customer is now a certainty. In her engaging book, Shelle lays out precisely what’s going on and how to think about it.”
Seth Godin, Author, Tribes
“Thank you, Shelle, for the amazing information you shared with us last night. My mind is spinning with all the ways I can put it into practice to make my life better, both at home and at work.”
Lisa Latorcai, Amadeus Consulting, Toronto
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