For Customer Care Managers and Team Leaders, and Anyone With Difficult Customer Challenges

The Online Training that Gets Your Team’s Cooperation Without the Frustration

For A Limited Time Only!​

from the author of “Words That Change Minds”, Shelle Rose Charvet

This Online Training is absolutely FREE and plays in your local time. Grab a seat for the next session – we’re starting in just a few minutes.​

Book Your Calendar​

Clean up your schedule and treat yourself to some me-time.

90 Minutes​

Schedule approximately 90 minutes of quiet time for this Masterclass.

12-Page Workbook​

You’ll receive a free digital Workbook to maximize your results.

In This 90-Minute Online Masterclass, You Will Learn:

How to identify the “hot buttons” of any member of your team and use these words to influence and persuade them.

  You think assessing motivation should be a long and complicated process, right? Wrong! Learn how to identify any of your team members’ subconscious motivation patterns in a real-time conversation.

How to hire the right people by knowing how to assess with two important Motivation Patterns (Internal & External) – they determine how easy it is for someone to be in a customer-facing position and solve customer complaints.

How to guide each employee towards the development path that fits them using the LAB Profile® assessment.

The small changes you need to make in your script in order to drastically lower customer complaints.

Six real-life examples of how to use the Words That Change Minds to improve your Customer Care team’s performance.

Are you a role model for your team? Teach them how to earn your clients’ trust by knowing the Options vs. Procedures patterns and be able to assess who has which.

At the end of the training, I will also present to you a more advanced framework for getting the Influencing skills you need to make the positive impact that you’re longing for.

And so much more . . .

As seen on

About Your Instructor

Shelle Rose Charvet is a bestselling author and the international expert on Influencing Language.

Her first book, “Words That Change Minds” is an international bestseller, available in 15 languages.

Shelle has been researching and teaching for over 35 years and she is known for her advanced techniques used to enhance rapport, trust, credibility, and influence. You can find more about her on

Kind Words From Good People

“Shelle illustrates, in clear language […] how to influence, how to sell, how to manage, all the while respecting people at a deep level.”

Jack Canfield, Author, Chicken Soup for the Soul

“I learned from Shelle Rose Charvet how to handle any type of skeptical person. And more important, to have a clear method for doing it (LAB Profile®).”
Monica Ion, HR Specialist & Coach
“The shift in power to the customer is now a certainty. In her engaging book, Shelle lays out precisely what’s going on and how to think about it.”
Seth Godin, Author, Tribes
“Thank you, Shelle, for the amazing information you shared with us last night. My mind is spinning with all the ways I can put it into practice to make my life better, both at home and at work.”
Lisa Latorcai, Amadeus Consulting, Toronto

Some of Shelle’s Corporate Clients

Join Shelle on Words That Change Minds for Customer Care Managers and Team Leaders

Shelle Rose Charvet

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